If you want your images to go straight to the edge of your prints, be sure to leave at least an 1/8” of “extra image” (a bleed) around the borders. This will prevent any unwanted borders from showing around your image.

If your image is a bitmap/raster image, you must provide an image with a high enough resolution or else your print will appear fuzzy or jagged. We recommend a resolution of at least 150 dpi.

Acceptable File Formats
     Adobe Illustrator (AI) (recommended)
     Encapsulated Postscript (EPS) (recommended)
     FlexiSign (FS) (recommended)
     PhotoShop Document (PSD) (recommended)
     Adobe PDF (PDF) (recommended)
     JPEG Image (JPEG/JPG)*
     PNG Image (PNG)
     Microsoft Publisher (PUB)

     Scalable Vector Graphics (SVG, SVGZ)
     TIFF Image (TIFF/TIF)
Unacceptable File Formats
     DOC
     GIF

* These arelossy formats. Use these at your own risk.

A Note About Your Monitor
If you are serious about the colors printed from your images, it is highly recommended that you calibrate your monitors to display colors accurately.

The problem is that most computers default to about 2.2 Gamma at 6500K, which is “hot” and would give the images on-screen a bright bluish cast. If your monitor allows the adjustment, we recommend settings of 1.8 Gamma at 5000 Kelvin which can approximate printed images relatively closely.

Configuring Your Applications
Adobe Photoshop 7.0/Photoshop CS
Click on Edit > Color Settings
In the Settings dropdown box, choose “U.S. Prepress Defaults”. Your settings for RGB should now read “Adobe RGB (1998)”, for CMYK “U.S. Web Coated (SWOP) v2”, and for Grayscale “Dot Gain 20%”
Now, click OK
Now, when you open your file, you will likely be told that there is a “Missing or Embedded Profile Mismatch”. Choose to “Assign” or “Convert document's colors to the working space”.
Now, click on Image > Mode > CMYK Color
Now, click on View > Proof Colors
If there are any noticeable differences to your image, now is the time to tweak the image to your liking.
Note that your image should be at least 300 dpi.
Save your image now as a TIFF file. We also accept PDF files, however be sure to select ZIP or LZ77 encoding. We also accept JPEG/JPG files as well, although please note that JPEG files is a “lossy” format and may result if some undesired blurriness/artifacts in your images. For PSD files, please rasterize all layers and arrange your layers appropriately.

Adobe Illustrator
Click on Edit > Color Settings
In the Settings dropdown box, choose “U.S. Prepress Defaults”. Your settings for RGB should now read “Adobe RGB (1998)”, and for CMYK “U.S. Web Coated (SWOP) v2”. Now, click OK
Now, when you open your file, you will likely be told that there is a “Missing or Embedded Profile Mismatch”. Choose to “Assign” or “Convert document's colors to the working space”.
Now, click File > Document Color Mode > CMYK Color
Now, click on View > Proof Colors
If there are any noticeable differences to your image, now is the time to tweak your colors to your liking.
Ensure that any embedded bitmap/raster images are at least 300dpi.
Save your work as an AI file. We also accept PDF files, however be sure to select ZIP or LZ77 compression. Remember to embed any fonts used, or convert your text to paths.

Microsoft Publisher 2000
Open your Publisher file
Click on Tools > Commercial Printing Tools > Color Printing
Choose “Process colors (CMYK)”
Click OK to the message “All colors will be converted to process colors. Any transparent fills or lines will become solid”
Click on Tools > Commercial Printing Tools > Graphics Manager
For each embedded image, click Link to locate the original file to create a link.
Save and send us your Publisher file, in addition to all images you used in your Publisher file.

Microsoft Publisher 2003
Open your Publisher file
Click on Tools > Commercial Printing Tools > Color Printing
Choose “Process colors (CMYK)”
Click OK to the message “All colors will be converted to process colors. Any transparent fills or lines will become solid”
Click on Tools > Graphics Manager
For each picture, choose to “Save as Linked Picture” (Choose the resolution closest to 300 dpi)
Save and send us your Publisher file, in addition to all images you used in your Publisher file.

Another note: General use/images with subtle tones: Use Perceptual; Images with intense colors: Use relative colorimetric

Please name your files descriptively. For example, if your sign will be multi-sided, please name your file appropriately to describe which image goes on which side.

With over 16 million colors to choose from, RGB is the colorspace of choice for most people who work on images and graphics displayed on-screen. RGB combines all that color with the light emitted from your screen, to create all the brilliant graphics you see on websites, multimedia presentations, and even television. It is because of this emitted light, that RGB appears brilliant on screen, but dull on paper.

CMYK is a process that prints four colors as miniscule dots on paper that when combined will produce the illusion of an entire image. Printed colors are dependant on reflective light, as opposed to the emissive light from on-screen. Because RGB does utilize this factor of “luminance” some RGB colors can only be loosely interpreted in print.

In short, CMYK is a full color process that is specifically for print. In fact, chances are if you see it in print, it was printed in CMYK.

To ensure that that colors that you use in your images are within the CMYK color gamut, choose from one of the predefined palettes: Pantone process coated colors, Pantone solid to process coated colors, Trumatch, Toyo, or Focoltone.

Although it is possible to receive files as RGB and have them automatically converted to the CMYK colorspace, it is in your best interest to convert the images yourself to see how it will look like once the conversion to CMYK is done. There are minute changes to how an image appears once it is converted to CMYK. Doing the conversion yourself allows you the opportunity to tweak your image as you see fit in CMYK prior to being printed.

Note that the difference can really only be seen in images with very rich colors. The conversion is barely noticeable in photographs.

If you are unable to make this conversion yourself, we can make a best effort attempt to convert your images to CMYK for you free of charge. For most people, the conversion doesn’t introduce any differences they would care about. So if you are NOT particular about color accuracy, you may send us your file in any colorspace.

If your files have been prepared for printing, there are several methods to send us your files.

FTP
Once your order is through, your e-mailed order receipt will contain a link and instructions on how to upload your file to us via FTP. This is the preferred method.

Mail
If you do not have access to any of these facilities, you may mail us your files. We accept the following storage mediums: CD, DVD, USB storage, Compact Flash, Sony Memory stick, Secure Digital. We cannot accept Zip or Jazz disks.

In accordance with the state of Massachusetts, J Hung Graphics withholds sales tax for all tangible goods sold with the exception of out-of-state purchases, resellers, non-profit and government organizations. If your purchases are determined by the state to be exempt from sales tax, you will need to fill out and submit to us via fax or e-mail the following forms prior to your order:
     Exempt use:
          http://www.massdor.com/forms/wage_rpt/pdfs/st_12.pdf
     Non-profit and government organizations:
          http://www.massdor.com/Forms/wage_rpt/pdfs/st_5.pdf

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Only the order form page is secured by encrypting all information that goes to our servers. Pages that are not part of the check-out process are not secured in order to increase the browsing speed for the rest of the website.

Not only is your order and financial information transmitted in an industry standard encrypted format, our storefront and business practices safe and secure handling of all your information. If you prefer, we can process your transaction by phone or mail, however the safest way to process your order is through the security of our Internet storefront.